Shipping & Delivery
Get all the details on BoboGift's shipping & delivery options. We offer reliable shipping to Canada and the USA, with clear information on delivery times, costs, and locations. Enjoy hassle-free delivery on your personalized gifts, ensuring they arrive on time and in perfect condition. Whether you're gifting locally or across borders, we’ve got you covered with a smooth, efficient shipping experience.
At BoboGift.com, we operate from two key locations to efficiently serve both US and Canada customers. Depending on your location, your order will be shipped from either our US-based or Canada-based warehouse.
- US Orders: We ship from Sweet Grass, MT, using trusted shipping providers such as USPS, UPS, and FedEx to ensure fast and reliable delivery.
- Canada Orders: For customers in Canada, orders are shipped from Calgary, AB via Canada Post, Chitchat, or Uniuni... depending on the destination and shipping method selected.
We aim to offer the most efficient and cost-effective shipping options from both locations to ensure your personalized gifts arrive promptly and in perfect condition.
If you live near one of our local stores, you can choose the“pickup”option at checkout. This service is free, and you can collect your order directly from the store.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
US Destination: We use trusted shipping providers such as USPS, UPS, and FedEx to ensure fast and reliable delivery
Canada Destination: We ship via Canada Post, Chitchat, or Uniuni... depending on the destination and shipping method selected.
International Destination: For international orders, we offer shipping directly from the United States or Canada, ensuring fast and efficient delivery to your location. Depending on your destination, your order will be processed and shipped from the nearest warehouse, helping to minimize shipping times and costs. Enjoy seamless international shopping with reliable service from our US and Canada-based facilities.
Yes, we offer free shipping for customers in the United States and Canada, provided that the total order value meets the following criteria: orders over $35 for U.S. customers and orders over CAD $80 for Canadian customers. Enjoy complimentary shipping when your purchase qualifies!
The total time it takes to receive your order includes two main components: production time and shipping time.
- Production Time: The time it takes for your order to be created and processed. This depends on our production queue, which may shift based on order volume.
- Shipping Time: The time it takes for your package to reach its destination after leaving our warehouse. This can vary based on the shipping provider and your location.
To get a more accurate estimate, please use the shipping calculator in your shopping cart.
We offer various shipping speeds depending on your location and the items in your cart:
- Standard Shipping: 4-10 business days
- Priority Shipping: 3-6 business days
- Express Shipping: 2-5 business days
Note: For Canada address, it may take longer due to Canada shipping system. All delivery times include both production and shipping times. Orders placed after 4:00 PM ET will be processed the following business day.
Depending on the product and country, international shipping can take between 2-5 weeks (business days).
Feel free to contact our Customer Service team for any specific questions or concerns regarding shipping for international destinations.
Once your order is shipped, you will receive a confirmation email with a tracking link to follow your package. Please allow 1-3 days for the carrier to scan your package into their system.
If you see no tracking information initially, don't worry—it just means the carrier hasn't updated their system yet. If the tracking status hasn’t been updated or if the package hasn’t arrived by the expected delivery date, please contact us, and we will assist you in resolving the issue.
- Incorrect Address: Please double-check your shipping address before completing your order. We are not responsible if your package is delivered to the wrong address. Additionally, if you request the carrier to redirect or forward the package after it leaves our warehouse, we are not responsible for any lost, stolen, or damaged goods.
- Unexpected Delays: Sometimes, delivery may experience delays due to unforeseen issues with suppliers or delivery carriers. We sincerely apologize for any inconvenience this may cause and will do our best to resolve any issues promptly.
- Holiday Shipping: During peak seasons or holidays (like Christmas, Thanksgiving, or national holidays in Canada and the US), shipping times may be longer than usual.
- International Orders: Please note that international orders may incur additional customs duties or taxes, which are out of our control. We advise you to be aware of your local customs regulations, as these fees may delay delivery or result in extra charges.
- Made-to-Order Products: Since all our products are made-to-order, there may be instances where items are shipped separately once they are finished. We will cover any additional shipping costs to ensure that you receive your products as quickly as possible.